ISBM Machine Support
Use this page to prepare an ISBM machine support request for documentation, installation planning or an existing machine. Start with the machine model and serial number, then describe the information or service you need. For an operating issue, include the alarm text, when it occurred and the records already available. The checklist below helps organize that information so the applicable machine documents and service scope can be confirmed.
Service request checklist
Copy the relevant fields into your message. Mark missing details as unknown. Keep the same machine identity and reference documents together when following up.
| Request field | What to include |
|---|---|
| Machine identity | Machine model and serial number, purchase or order reference, and identification photos already available. |
| Service needed | The document, installation, commissioning, training or service question you want addressed. Identify the machine or component concerned. |
| Event or alarm record | Exact displayed message or alarm code, date and time, and the operating conditions when it appeared. Describe observations without assuming a cause. |
| Available evidence | Photos, video and existing records, with a short explanation of what each shows. Mention which files are available and ask how to share them. |
| Actions already taken | What was already checked, changed or replaced, by whom, and what happened afterward. Include relevant dates and earlier correspondence. |
| Document reference | The title, revision or date, and relevant page of any manual, drawing or service record you are referring to. |
| Site and contact | Company, installation country and city, contact name, email, phone or WhatsApp, and a suitable time zone for follow-up. |
This checklist collects information only. Use records you can obtain safely, without recreating an event or bypassing safeguards. Machine-specific work requires the applicable instructions and qualified personnel.
Confirm the applicable scope
Provide the model, serial number and supplied configuration when requesting machine documents or service. Ask the team to confirm which documents and service arrangements apply to that machine. A similar model name alone is not enough to establish a match.
Text or video support is available through WhatsApp, WeChat and Zoom. Establish contact through the contact page to confirm the appropriate person and channel for your request.
Installation, commissioning and training
Ask sales about engineer assistance for installation, commissioning and training. On-site assistance is optional and should be included in your budget. Customers generally cover airfare, accommodation, meals, local transport and the engineer’s allowance. Confirm the scope, charges and arrangements with sales before scheduling.
Find reference information
ISBM technical resources
Browse the published resource centre for related reading. Keep the source and revision with any information used in your request.
Machine catalogue (PDF)
Use the public catalogue for general model reference. Request the applicable manual or drawing for your machine separately.
For a new equipment project, start with the injection stretch blow molding machine overview, then use the contact page for an ISBM machine quotation.
Before you send
What if the serial number is missing?
Send the model, purchase or order reference and identification photos you already have. State that the serial number is unavailable rather than guessing. The machine identity and applicable documents still need confirmation.
Does a request confirm an engineer visit?
No. A request provides the information needed to discuss service. Confirm the agreed scope, timing, costs and site arrangements with the team before planning a visit.
Send your support request
Use a clear subject and paste the relevant checklist details into the message. Mention the photos, videos or documents you have so the team can confirm how to receive them.
Subject format
Support request: machine model, serial number, service needed